What Happens When You Call a Contractor About New Windows?

Replacing your home’s windows can feel overwhelming. There are dozens of product options, pricing variables, and installation details to consider. Many homeowners don’t even know where to start.

In episode 11 of the Under Construction podcast, Erik and Tanya from Big Fish Contracting sit down with window specialist Paul Unferth to walk through the entire process from the moment a homeowner calls the office to the final walkthrough after installation.

If you’ve ever wondered what actually happens when you reach out about new windows, here’s a look behind the scenes.

Most window projects start with a simple phone call to the Big Fish office. When a homeowner reaches out about a window project, we gather a few key details:

• Name and contact information
• Address of the home
• What type of windows they’re considering and why they want them replaced
• Any additional project details that might help the team prepare

From there, the information gets passed along to Paul, who handles window consultations. This early step helps the team understand the homeowner’s needs and ensures the conversation starts with the right context.

After receiving the information, Paul typically reaches out to the homeowner to schedule a meeting. Sometimes the first conversation is quick, just enough to arrange a time to visit the home. Other times, homeowners have lots of questions, and the discussion may last 30–45 minutes.

During this stage, the goal is simple: understand what the homeowner is looking for. Some common questions include:

• Why are you considering replacing your windows?
• Are your windows failing, or do you want to update the look?
• Is the home newer or older?
• Are there comfort issues like drafts or condensation?

Interestingly, many homeowners assume they need new windows—but sometimes the inspection reveals that the issue lies elsewhere. Part of Big Fish’s approach is helping homeowners understand their options before committing to a project.

The next step is an in-home visit. Seeing the windows in person allows Paul to:

• Evaluate the condition of the existing windows
• Take rough measurements
• Discuss design preferences
• Explore material options like vinyl, fiberglass, or clad wood
• Begin talking about the potential project scope

Many homeowners also want guidance on how to phase a window project, especially if replacing every window at once isn’t practical. In those cases, Big Fish often helps homeowners prioritize by:

• Room
• Elevation (one side of the house at a time)
• Budget planning over multiple years

Phased projects are very common for window replacements.

One of the biggest surprises for homeowners is the cost of windows. In recent years, both product costs and labor have increased significantly due to supply chain issues and industry changes. As a result, many people underestimate what a full window replacement project may cost.

During the consultation, Paul can typically provide ballpark pricing ranges depending on factors like:

• Window size
• Window material
• Installation type
• Number of windows

This helps homeowners determine whether they want to:

• Replace all windows
• Tackle the project in phases
• Explore alternative solutions

The goal isn’t to pressure anyone into a project, but to provide clarity so homeowners can make informed decisions.

Once homeowners narrow down their options, they can schedule a visit to a window showroom with the Big Fish team. For interested homeowners, this step can be incredibly valuable as it allows them to:

• See windows installed in real wall displays
• Open and operate different window styles
• Compare materials side by side
• Review hardware, finishes, and color options

Instead of relying on brochures or samples, homeowners get the chance to experience the windows firsthand before making a decision.

Once the windows are selected and the project moves forward, the next step is to order the materials and schedule the installation. Lead times vary by manufacturer and window type, but typical ranges are 4 to 18 weeks, with custom projects and specialty windows taking closer to 18 weeks.

During this stage, the Big Fish team also coordinates project logistics, including:

• Installation timing
• Crew scheduling
• Window delivery
• Storage before installation, if necessary

When installation begins, the crew focuses heavily on protecting the homeowner’s property.

Typical precautions include:

• Protecting floors and interior surfaces
• Safeguarding landscaping outside
• Using zip walls or temporary barriers during colder months
• Maintaining clean work areas

Homeowners don’t need to do much preparation beyond moving furniture or valuables near the windows.

And while some homeowners prefer to be present during installation, it isn’t required. Many clients go about their normal day while the crew works.

Depending on the scope of the project, installation timelines can vary:

• A few days for smaller projects
• Up to two weeks for full-home window replacements

One of the biggest differences between window projects and other construction jobs is the level of trust involved.

Unlike roofing or exterior work, window installers spend significant time inside the home, often working in every room.

Because of this, the Big Fish team prioritizes relationship building throughout the process. By the time installation begins, homeowners have typically met with the team multiple times and feel comfortable with the people working in their home.

That trust is critical to the success of any project.

After installation is complete, the process finishes with a final walkthrough.

During this step, homeowners receive guidance on:

• Window care and maintenance
• Cleaning methods
• Hardware adjustments
• Warranty information
• Who to contact for future service

Even the best windows may require minor adjustments over time, so Big Fish works with trusted manufacturers that provide reliable service and support.

If you’re considering replacing your windows, understanding the process can make the decision much easier. At Big Fish Contracting, the goal is always the same: help homeowners make informed choices and deliver a project they can trust.

Reach out to explore your options or schedule a consultation!